Restaurants miss a lot of calls during the rush. An agent that answers can take orders and answer questions, but a bad answer costs more than a missed call.
Latency is the product
Callers hang up on silence. We budget under a second from end of speech to the start of a reply, which rules out long reasoning chains on every turn.
Guardrails
- The agent can only quote prices and items from the live menu.
- Hours and policies come from structured data, never from the model.
- Anything outside the menu or the order triggers a handoff.
The best thing an agent can say is "let me get someone for you."
We measure success by orders completed without a correction in the kitchen, not by how human the voice sounds.